Refund policy
At Maraya Rituals, every order is quality-checked before it leaves us, because your ritual should arrive exactly as intended. Please read our replacement and refund terms below.
Replacements
We accept replacements within 7 days of delivery, subject to the following conditions:
- The product must be unopened and unused, with its packaging and seal intact.
- We replace products where the container arrives damaged.
If your product arrives damaged, we cover the cost of shipping the replacement to you — simply contact us within 7 days with your order number and clear photos of the damage.
If you wish to replace an unopened, unused product for another reason, a replacement charge of Rs. 300 applies and is paid by the customer.
Refunds
We do not offer refunds. As every order passes a careful quality check before dispatch, the chance of receiving a damaged product is very rare. In the uncommon event that a product is delivered in damaged condition, we will entertain a refund request.
Non-returnable items
- Sale items are final and cannot be returned or replaced.
- Opened or used products cannot be returned or replaced (for hygiene and safety reasons).
How to request a replacement or report damage
Email us at Contact@marayarituals.com within 7 days of delivery with your order number and photos of the product. Our team will guide you through the next steps.
Maraya Rituals · Syed Maratib Ali Road, Lahore, Pakistan · Contact@marayarituals.com · +92 307 0244466