Maraya Rituals
Frequently Asked Questions
Everything you need to know about ordering, shipping, and caring for your Maraya rituals. Still have a question? Get in touch.
Do you ship across Pakistan?
Yes. We deliver nationwide across Pakistan through Postex courier. We currently ship within Pakistan only.
How much does shipping cost?
Shipping is free on all prepaid orders (Card or Bank Deposit). For Cash on Delivery, a flat Rs.200 delivery charge applies. See our Shipping Policy for full details.
How long will my order take to arrive?
⬇ EDIT: Orders are typically dispatched within [X] business days and delivered within [X–X] days depending on your city. You'll receive a tracking link once your order ships.
What payment methods do you accept?
We accept Cash on Delivery (COD), Credit/Debit Card, and Bank Deposit. Prepaid orders (Card or Bank Deposit) ship free.
What is your return and replacement policy?
We offer a 7-day replacement on unopened, unused items. A Rs.300 replacement charge applies for customer-requested replacements. Sale items are final and cannot be replaced. Full terms are in our Refund & Replacement Policy.
Can I get a refund?
We do not offer refunds except where a product arrives damaged. If your order is damaged on arrival, contact us within 7 days and we'll make it right.
Are Maraya Rituals products suitable for sensitive skin?
⬇ EDIT: [Your answer — e.g. "Our formulas use naturally-derived, Moroccan-inspired ingredients and are gentle on most skin types. We recommend a patch test before first use."]
Are your products cruelty-free?
⬇ EDIT: [Your answer — e.g. "Yes, Maraya Rituals products are never tested on animals."]
How do I track my order?
Once your order is dispatched, you'll receive a tracking link by SMS or email to follow your delivery through Postex. Any issues, reach us at Contact@marayarituals.com.
How can I contact Maraya Rituals?
Call or WhatsApp us at +92 307 0244466, email Contact@marayarituals.com, or use our contact form. We're based at Syed Maratib Ali Road, Lahore.
