Frequently Asked Questions
Everything you need to know before your first ritual
We aim to deliver orders within 2-5 business days across Pakistan. You'll receive tracking details by email or WhatsApp as soon as your order ships.
Yes, we ship internationally. International delivery times vary by destination and are generally longer than domestic delivery; shipping costs and timelines are calculated at checkout once you enter your address.
Once your order ships, you'll receive a tracking number via email or WhatsApp. You can use this to follow your package until it arrives.
We accept Cash on Delivery within Pakistan, as well as major debit and credit cards and other secure payment methods at checkout.
Please contact us as soon as possible after placing your order if you need to modify or cancel it. Once an order has been packed for shipment, we're unable to make changes.
Please contact us within 7 days of delivery with your order number and clear photos of the damage. If the container arrived damaged, we'll send a free replacement, with shipping covered by us. Products must remain unopened and unused with packaging intact to qualify.
We accept replacements within 7 days of delivery for unopened, unused products with packaging and seal intact. If your product arrives damaged, we cover the replacement shipping cost. If you'd like to replace an unopened, unused product for another reason, a Rs. 300 replacement charge applies. Sale items and opened or used products are non-returnable. We generally don't offer refunds, though we'll review refund requests case-by-case for the rare instance of a product arriving damaged.